Privacy Policy
This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a purchase from our online platform. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
When you visit our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our online platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our online platform, and information about how you interact with our online platform. We refer to this automatically-collected information as "Device Information."
When you make a purchase or attempt to make a purchase through our online platform, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When you submit a request through our online form, we collect your name, email address, and any information you choose to provide in your message. We refer to this as "Request Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information, Order Information, and Request Information.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through our online platform (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our online platform (for example, by generating analytics about how our customers browse and interact with our online platform, and to assess the success of our marketing and advertising campaigns).
We use the Request Information to respond to your inquiries and provide support regarding our products or services.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use payment processors to process your purchases. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our online platform), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through our online platform, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes To This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at:
[Your Company Name]
[Your Street Address]
[Your City, Postal Code]
[Your Country]